Shipping policy
WHERE DO YOU SHIP?
We ship to the United States and the to entire globe.
Other select international countries – these orders will ship from the United States and can take up to four weeks to arrive. Shipping costs for international orders are calculated at checkout and applicable taxes/duties are the responsibility of the customer.
WHEN WILL MY ORDER SHIP?
Please allow 3 business days (Monday to Friday, excluding public holidays) for us to receive and process your order. Any order received after 12:00 PM PT will begin processing the following business day. (Please note: If the order is placed after 12:00 PM PT on Friday, it will begin processing on the following Monday.)
WHERE DO YOU SHIP FROM?
Orders ship from different locations depending on where the order is being routed to:
United States and The Globe: Orders ship from Los Angeles, California
HOW MUCH DOES SHIPPING COST?
The rate charged for the shipping of your order is based on the weight of your products and location. Before confirming your order in checkout, you will be shown the cost of shipping.
HOW DO I PLACE A RETURN OR EXCHANGE?
To start a return or exchange in the United States, please email David@un8brands.com with your order number and the products you'd like to return or exchange.
We're sorry you didn't love it.
WHAT’S YOUR RETURN POLICY?
We accept returns and exchanges within 14 days of purchase. Items must be unused in their original carton packaging – we do not accept returns of used items. Select exploratory sets are final sale, as noted on their product pages.
You will be refunded the full amount of the items, minus a 15% restocking fee to cover shipping. We are not able to refund the original shipping charges as these are paid directly to the carrier.
We are only able to accept returns from orders placed on laurel bathhouse.com. Please contact the original point of purchase for orders placed from other retailers.
HOW LONG DOES IT TAKE TO PROCESS A RETURN?
In some circumstances, our customer support team may need to review your return request – please allow 7-12 business days to review. Once a return is dropped off and scanned by the shipping carrier, the return is processed – credit card refunds usually take 3-10 business days to appear on your statement.
WHAT DO I DO IF I AM MISSING AN ITEM FROM MY ORDER?
Please email David@un8brands.com within 48 hours of receiving your order with a photo of everything you received and the packaging. We'll make sure that you receive everything you've ordered.
WHAT DO I DO IF MY PACKAGING IS MISSING?
If your order has been marked as delivered, but you haven't received it, please wait 3 business days before reaching out to David@un8brands.com . Carriers sometimes preemptively mark a package as delivered before they actually complete the delivery. We also recommend checking with your building management, concierge, mailroom, or neighbors to see if they received the package for you.