Shipping Policy
WHERE DO YOU SHIP?
We ship to the United States and the to entire globe.
Other select international countries – these orders will ship from the United States and can take up to four weeks to arrive. Shipping costs for international orders are calculated at checkout and applicable taxes/duties are the responsibility of the customer.
WHEN WILL MY ORDER SHIP?
Most orders leave the house within 8–12 hours. We hand-fill in Los Angeles, so if something needs a second pass, allow up to 3 business days (Monday to Friday, excluding public holidays). You’ll get tracking the moment it ships.
WHERE DO YOU SHIP FROM?
Orders ship from different locations depending on where the order is being routed to:
United States and The Globe: Orders ship from Los Angeles, California
HOW MUCH DOES SHIPPING COST?
US orders over $29 ship free. Under $29, and for international orders, the rate is based on weight and destination — you’ll see the exact cost at checkout before you confirm anything.
HOW DO I PLACE A RETURN OR EXCHANGE?
To start a return or exchange in the United States, please email David@un8brands.com with your order number and the products you'd like to return or exchange.
We're sorry you didn't love it.
WHAT’S YOUR RETURN POLICY?
Thirty days, and it’s set out in full in our Refund Policy. The short version: send it back within 30 days and we’ll refund you, less a 15% restocking fee and return shipping. If something arrived damaged or wrong, that’s on us — no fee.
HOW LONG DOES IT TAKE TO PROCESS A RETURN?
In some circumstances, our customer support team may need to review your return request – please allow 7-12 business days to review. Once a return is dropped off and scanned by the shipping carrier, the return is processed – credit card refunds usually take 3-10 business days to appear on your statement.
WHAT DO I DO IF I AM MISSING AN ITEM FROM MY ORDER?
Please email David@un8brands.com within 48 hours of receiving your order with a photo of everything you received and the packaging. We'll make sure that you receive everything you've ordered.
WHAT DO I DO IF MY PACKAGING IS MISSING?
If your order has been marked as delivered, but you haven't received it, please wait 3 business days before reaching out to David@un8brands.com . Carriers sometimes preemptively mark a package as delivered before they actually complete the delivery. We also recommend checking with your building management, concierge, mailroom, or neighbors to see if they received the package for you.