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Questions, answered

FAQ

The things people actually ask — about going natural, the scents, your skin, and the fine print.

Going natural (deodorant)

I’m switching from an antiperspirant — what should I expect?

Give it a week or two. Coming off aluminum antiperspirants, your skin rebalances as the blocked ducts clear — the serum keeps it calm and moisturized while that happens.

What’s the difference between aluminum-free deodorant and an antiperspirant?

Antiperspirants use aluminum salts to block sweat ducts. Our solid serum deodorant skips the aluminum entirely and works on odor instead — broad-spectrum antibacterial enzymes help neutralize it before it forms, for 72-hour protection.

Is it baking-soda free?

Yes. No baking soda, no aluminum active, no gluten — a pH-balanced, microbiome-first serum with coconut emollients that calm and soothe. EWG verified.

Will it keep working through workouts?

It’s built for 72-hour protection — odor control that doesn’t quit between showers. It doesn’t stop sweat (that’s the aluminum trade-off, and we don’t make it); it keeps you smelling like your scent.

Scent & longevity

How long does the scent last?

Each format is built differently: the eau de parfums are fine-fragrance concentrates designed to evolve on skin through the day; Daily Drench body cream locks scent for 24 hours+; the deodorant carries your scent up to 72 hours.

Can I wear one scent head to toe?

That’s the whole idea. Every fragrance is a “chapter” — perfume set in a place and a year — and each chapter comes as matching fragrance, body wash, deodorant, and cream so the scent layers instead of clashing.

What is Clairscent?

Our proprietary bio-based odor-eating scent technology, built into the body wash, deodorant, and body cream — it works on the odor itself rather than masking it.

Skin & ingredients

Is it okay for sensitive skin?

That’s who it was built for. The formulas are pH-balanced and free of the usual irritants — no baking soda or aluminum in the deodorant, gentle coconut surfactants in the wash, calming certified-organic botanicals (calendula, chamomile, lavender) in the cream. If your skin runs reactive, In The Buff is the fragrance-free version of the Daily Drench cream.

Are your products vegan and cruelty-free?

Yes — vegan and cruelty-free, with naturally derived fragrance oils and ethically sourced ingredients.

Where are your products made?

Designed and hand-filled in Los Angeles by founders David and Laura, in small batches.

Do you publish full ingredient lists?

Yes — every product page carries its full INCI list under “Ingredients, explained.”

Sizes & samplers

What sizes do products come in?

Sizes are listed on each product page next to the price — full sizes plus skin-test minis on the fragrances.

Can I try before committing to a full size?

Yes — that’s what the Samplers are for: discovery sets of the house scents so you can decide on your skin. Start with the Best Sellers Sampler ($33 for our four best-selling scents).

Shipping

How fast do you ship?

Orders are hand-filled in Los Angeles and most leave the house within 8–12 hours. If something needs a second pass, allow up to 3 business days (Mon–Fri, excluding public holidays). US shipping is free over $29.

Do you ship internationally?

Yes — international orders ship from the United States and can take up to four weeks to arrive. Shipping is calculated at checkout; applicable taxes and duties are the customer’s responsibility.

Returns & exchanges

What if it’s not for me?

30-day returns and exchanges. If it isn’t love, send it back — return shipping is deducted from the refund and a 15% restocking fee applies. Opened fragrance is returnable too; damaged or wrong items carry no fee at all. Full details on the Shipping & Returns page.

My delivery arrived damaged — what do I do?

Use the Report a Damaged Delivery page — every order ships with free shipping insurance via Shipsurance.

Subscriptions & bundles

Do you offer subscriptions?

Yes — subscribe on any eligible product page for subscription pricing shown there, and manage everything through the Subscriptions Log In link in the footer.

How do bundle savings work?

Automatically in the cart: 15% off at 2+ items, 25% at 4+, 40% at 6+. Mix and match anything in the Bundles builder.

Didn’t find it? Contact us — a human in the house answers.

★ Stay in the house ★

You come first.

New chapters, restocks, and the occasional bad joke.