Shipping & Returns.

WHERE DO YOU SHIP?
Everywhere. US orders ship from Los Angeles and arrive in 2–5 business days. International orders also ship from Los Angeles and can take up to four weeks to arrive; shipping is calculated at checkout, and any duties or taxes on arrival are the customer’s responsibility.

WHEN WILL MY ORDER SHIP?
Most orders leave the house within 8–12 hours. We hand-fill in Los Angeles, so if something needs a second pass, allow up to 3 business days (Monday to Friday, excluding public holidays). You’ll get tracking the moment it ships.

WHERE DO YOU SHIP FROM?
Every order, domestic or international, ships from our warehouse in Los Angeles, California.

HOW MUCH DOES SHIPPING COST?
US orders over $29 ship free. Under $29, and for international orders, the rate is based on weight and destination — you’ll see the exact cost at checkout before you confirm anything.

HOW DO I PLACE A RETURN OR EXCHANGE?
Email david@un8brands.com with your order number and the products you’d like to return or exchange. Your first exchange is free — we send the prepaid label, no fee. We’re sorry you didn’t love it.

WHAT’S YOUR RETURN POLICY?
Thirty days, and it’s set out in full in our Refund Policy. The short version: your first exchange is free — we send the label, no fee. Prefer a refund? Send it back within 30 days and we’ll refund you, less a 15% restocking fee and return shipping. If something arrived damaged or wrong, that’s on us — no fee.

HOW LONG DOES IT TAKE TO PROCESS A RETURN?
In some circumstances our customer support team may need to review your request — please allow 7–12 business days. Once the return is dropped off and scanned by the carrier, it’s processed; credit card refunds usually take 3–10 business days to appear on your statement.

WHAT DO I DO IF I AM MISSING AN ITEM FROM MY ORDER?
Email david@un8brands.com within 48 hours of receiving your order with a photo of everything you received and the packaging. We’ll make sure you receive everything you ordered.

WHAT DO I DO IF MY PACKAGE IS MISSING?
If your order is marked delivered but you haven’t received it, please wait 3 business days before emailing david@un8brands.com. Carriers sometimes mark a package delivered before they actually complete the delivery. We also recommend checking with your building management, concierge, mailroom, or neighbors in case they received it for you.

Returns and exchanges

We accept returns and exchanges within 30 days of purchase.

Your first exchange is free. Scent is personal, and you can’t know how something wears until it’s on you. If it isn’t love, exchange it once per order for another scent or size — we send the prepaid return label, and there’s no restocking fee on that first exchange.

If you’d rather a refund, you’ll be refunded the full amount of the items, minus a 15% restocking fee and the cost of return shipping. We’re not able to refund the original shipping charges, as those are paid directly to the carrier.

Please contact the original point of purchase for orders placed with other retailers.

*Select discovery sets and samplers are final sale, as noted on their product pages, and are ineligible for return or exchange.

Once a carrier attaches proof of delivery to a tracking number, responsibility for lost, damaged, or stolen packages passes to the courier. If a delivered package hasn’t reached you, wait 3 business days (carriers sometimes mark a package delivered early), check with neighbors or your building, then email us and we’ll help you open a claim.

How to start a return or exchange

Email david@un8brands.com with your order number and the item(s) you’d like to return or exchange. Returns are sent to: 16140 Leadwell Street, Van Nuys, California 91406.

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Opened fragrance and personal care

Scent is personal, and you cannot know how something wears until you wear it. So yes — if you’ve opened it and it isn’t for you, you can still exchange or return it within 30 days. Your first exchange is free. Opened items returned for a refund are refunded less the 15% restocking fee and return shipping, because an opened bottle can’t be resold.

If a product arrives damaged, faulty, or isn’t what you ordered, there’s no fee and no restocking charge — contact us and we’ll make it right.

Reactions and sensitivities. If you experience an allergic reaction or skin sensitivity, stop using the product and contact us directly. We handle these case by case rather than through the standard returns process, and we’d rather hear from you. Full ingredient lists are published on every product page so you can check before you buy.

Damages and issues

Please inspect your order on arrival and contact us right away if an item is defective, damaged, or not what you ordered, so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Discovery sets and samplers are final sale — this is noted on their product pages before you buy, because they exist precisely so you can try before committing to a full bottle. We also cannot accept returns on gift cards, or on custom or personalized orders.

Everything else in the range is returnable within 30 days on the terms above. If you’re unsure about a specific item, just ask.

Exchanges

Your first exchange on an order is free: email david@un8brands.com with your order number and the scent or size you’d like instead, and we’ll send a prepaid label. Once the original is scanned in by the carrier, the replacement ships — no restocking fee, no return shipping charge. If the replacement costs more, you pay the difference; if less, we refund it. Any further exchanges on the same order follow the standard return terms above.

European Union 14-day cooling-off period

Notwithstanding the above, if your order is shipped into the European Union, you have the right to cancel or return it within 14 days of delivery, for any reason and without justification. Items must be unopened and in their original packaging, and you’ll need your receipt or proof of purchase.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, you’ll be refunded automatically to your original payment method within 10 business days. Please allow extra time for your bank or card issuer to post the refund.

If more than 15 business days have passed since your return was approved, contact us at david@un8brands.com.